Terms of service

Terms of Service

Welcome to our store. By visiting our website and purchasing our handmade creations, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

These terms apply to all visitors, customers, and users of our website.

1. General Information

This website is operated by our handmade studio.

Throughout the site, the terms “we”, “us”, and “our” refer to our store and our handmade creations.

By using our website or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this page.

2. Handmade Products

Each product is carefully handmade with attention, patience, and love.

Because our items are handcrafted, small differences may occur between products, including:

  • Slight variations in color
  • Small differences in texture
  • Minor shape variations
  • Unique handmade details

These natural differences are not considered defects. They are part of what makes each handmade piece unique.

3. Product Information

We do our best to display our products as accurately as possible, including colors, details, and descriptions.

However, colors may appear slightly different depending on your device screen settings.

We reserve the right to update product information, prices, and availability at any time without prior notice.

4. Orders & Payments

By placing an order, you agree that:

  • All information provided during checkout is accurate and complete.
  • You are authorized to use the selected payment method.
  • You are responsible for reviewing your order details before completing your purchase.

Once your order is confirmed, we begin preparing your item.

5. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Cancellation requests must be submitted within 2 hours after purchase.

After this period, your order may already be prepared, processed, or shipped and cannot be cancelled.

6. Shipping & Delivery

We carefully package every order to help ensure it arrives safely.

Shipping times may vary depending on your location, shipping provider, and seasonal demand.

Once your order has been shipped, delivery times are controlled by the shipping carrier and may be affected by delays outside of our control.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Incorrect delivery information provided by the customer
  • Events outside our control

7. Damaged or Lost Orders

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review the issue and work with you to find the best solution.

For lost packages, please contact us so we can assist with investigating the shipment.

8. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

Handmade, personalized, or custom-made items may have different return conditions due to their unique nature.

9. Intellectual Property

All content on this website, including:

  • Product photos
  • Designs
  • Text
  • Branding
  • Graphics

belongs to our store and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

We are not responsible for damages caused by:

  • Incorrect use of our products
  • Improper handling or care
  • Normal wear and tear
  • Circumstances outside our control

Our products are created for decorative and personal use.

11. Privacy

Your privacy is important to us.

Any personal information collected during checkout is used only for:

  • Processing your order
  • Delivering your purchase
  • Providing customer support
  • Improving your shopping experience

We do not sell or misuse your personal information.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with the updated date.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: craftsbysophia.us@outlook.com

Thank you for supporting handmade creations made with care, patience, and love. ❤️